Persepsi Karyawan Terhadap Manajemen Konflik dan Dampaknya Pada Kinerja Organisasi

Nor Hendra Safutra Bin Nuratim
Lathifatur Robbaniyyah
Dini Putri Hidayah
Mu’alimin Mu’alimin

Jurnal Manajemen dan Pendidikan Agama Islam
Vol. 3 No. 1 (2025): Jurnal Manajemen dan Pendidikan Agama Islam

This study discusses the influence of conflict management on employee performance in organizations. Conflict that is not managed properly can have a negative impact on productivity, but if handled constructively, conflict can be a source of innovation and performance improvement. Effective conflict management includes strategies such as avoiding, accommodating, compromising, competing, and collaborating. Proper conflict management can increase collaboration, trust, and creativity in the workplace. This study also highlights the importance of emotional intelligence in managing conflict, where emotionally intelligent individuals are better able to resolve disputes constructively, thus positively impacting team performance.