International Journal of Informatics and Communication Technology (IJ-ICT)
Vol 14, No 1: April 2025

Factors influencing the integration of web accessibility in Moroccan public e-services

Ezzahra, Chadli Fatima (Unknown)
Moumen, Aniss (Unknown)
Gretete, Driss (Unknown)
Sabri, Zineb (Unknown)



Article Info

Publish Date
01 Apr 2025

Abstract

Governments worldwide are increasingly digitizing their services to enhance efficiency, transparency, and accessibility for citizens. Morocco has made significant strides in adopting information and communication technology (ICT) and has implemented various initiatives to promote digital transformation across sectors. However, ensuring that digital content and e-services are accessible to everyone, including people with disabilities, is crucial to building an inclusive digital environment. Against this background, this study, based on a qualitative analysis, explores the main factors influencing the integration of web accessibility in the Moroccan public sector from the perspective of web developers and information technology (IT) managers. Through semi-structured interviews and thematic analysis, the findings reveal key barriers such as limited awareness, training deficiencies, and lack of legal framework and available guidelines. Additionally, the study highlights the need for robust managerial backing and greater collaboration with stakeholders, including people with disabilities. By raising awareness and providing actionable insights, this study offers valuable recommendations for policymakers and moves the field forward, providing a foundation for future strategies to enhance web accessibility in the Moroccan public sector.

Copyrights © 2025






Journal Info

Abbrev

IJICT

Publisher

Subject

Computer Science & IT

Description

International Journal of Informatics and Communication Technology (IJ-ICT) is a common platform for publishing quality research paper as well as other intellectual outputs. This Journal is published by Institute of Advanced Engineering and Science (IAES) whose aims is to promote the dissemination of ...