Pedagogic Research - Applied Literacy Journal
Vol. 2 No. 1 (2025): Volume 2 Number 1 January 2025

EXPLORATIVE STUDY: BRAND LOVE AND E-WOM AND THEIRINFLUENCE ON CUSTOMER ENGAGEMENT IN ELFORMULA PRODUCTS ON SHOPEE

Della Wahyuni Puspita Sari (Unknown)
Andi Azhar (Unknown)

Article Info

Publish Date
14 Jan 2025

Abstract

The purpose of the study was to determine brand love and e-WOM and their effect on customer engagement on Elformula products in Shopee and to find out which factor is the most dominant in influencing customer engagement. This research uses quantitative methods on 65 respondents. The population used in this study was customer engagement for Elformula products at Shopee and sampling in this study using non-probability sampling techniques. Based on the results of multiple linear regression, the regression equation Y = 16.916 + 0.292 (X1) + 0.456 (X2) is obtained. The results concluded that brand love and e-WOM have a positive and significant effect both partially and simultaneously on customer engagement on Elformula products in Shopee.

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Journal Info
Pedagogic Research - Applied Literacy Journal
Website

Abbrev

paraplu

Publisher

Suluh Adiluhung Publisher

Subject

Humanities Computer Science & IT Education Health Professions Languange, Linguistic, Communication & Media

Description

Pedagogic Research-Applied Literacy Journal (PARAPLU) is an interdisciplinary journal that publishes original and applied products of research, community service and any literacy in education for audiences of researcher, educator, practitioner, and students throughout the world. Pedagogic ...