Abdimas Indonesian Journal
Vol. 4 No. 2 (2024)

Pengaruh Kualitas Pelayanan, Harga dan Fasilitas Terhadap Kepuasan Peserta Digi Zumba Bandung 2023

Saragih, May Citra (Unknown)
Haro, Jamardua (Unknown)



Article Info

Publish Date
07 Nov 2024

Abstract

In organizing events, especially sport events, organizers need to pay attention to the factors of service quality, price, and facilities. These three factors can enhance participant satisfaction. This study aims to analyze the influence of service quality, price, and facilities on participant satisfaction at Digi Zumba Bandung 2023. This research is quantitative in nature. The data collection method involved distributing questionnaires to 89 respondents, with the number of respondents determined using saturated sampling. The data were analyzed using multiple linear regression to determine the influence of each independent variable on the dependent variable using SPSS software version 20 in 2024. The results of this study indicate that service quality (X1) has a partially positive and significant effect on the satisfaction of Digi Zumba Bandung 2023 participants with a t-value of 3,231. The t-test results for price (X2) show a partially positive and significant effect on the satisfaction of Digi Zumba Bandung 2023 participants with a t-value of 3,240. The t-test results for facilities (X3) also show a partially positive and significant effect on the satisfaction of Digi Zumba Bandung 2023 participants with a t-value of 2,271. Furthermore, the F-test results indicate that service quality (X1), price (X2), and facilities (X3) simultaneously have a positive and significant effect on the satisfaction of Digi Zumba Bandung 2023 participants with an F-value of [insert F-value 27,547. Additionally, the determination (R2) results show that service quality (X1), price (X2), and facilities (X3) can influence the satisfaction of Digi Zumba Bandung 2023 participants by 47.5%, and the remaining 52.5% can be explained by other factors not examined in this study.

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Journal Info

Abbrev

aij

Publisher

Subject

Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Description

Abdimas Indonesian Journal is a biannual journal that published in June and Desember by Civiliza Publishing. The journal is focus on the result of community services and activities by empowering the society through a participatory approach to reach the sustainable ...