Indonesian Journal of Community Empowerment
Vol. 2 No. 1 (2025): MAJU : Indonesian Journal of Community Empowerment, Januari 2025

STRATEGI PENINGKATAN RESPONSIVITAS CUSTOMER SUPPORT DI PT CLOUD HOSTING INDONESIA UNTUK KEPUASAN PELANGGAN

Ika, Ika (Unknown)
Kamdan, Kamdan (Unknown)

Article Info

Publish Date
15 Jan 2025

Abstract

This study aims to analyze strategies for improving the responsiveness of customer support services at PT Cloud Hosting Indonesia to enhance customer satisfaction. Methods include qualitative analysis with data gathered through interviews, observations, and surveys. Results show the effectiveness of implementing AI-based chatbots, structured employee training, and integrated ticketing systems in reducing response times and increasing customer satisfaction. This study provides actionable insights for improving customer support in the cloud hosting industry.

Copyrights © 2025




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Journal Info
Indonesian Journal of Community Empowerment
Website

Abbrev

maju

Publisher

Lembaga Pendidikan dan Penelitian Manggala Institute

Subject

Agriculture, Biological Sciences & Forestry Humanities Education Environmental Science Public Health

Description

MAJU : Indonesian Journal of Community Empowerment as a national journal focuses on community engagement programs to advance theory and practice related to all forms of community outreach and engagement in Indonesia. This journal is published six issue a year, with online version of E-ISSN : ...