Along with the development of the times, we see many hotels experiencing changes. A change that is rarely reviewed as a news topic is the software overhaul that occurs in hotels from offline to online systems. Lay people only see changes in hotels from a visible perspective, without having to know whether the hotel's system and system applications have changed. One of the factors in system development at Hotel Cipta is the need for hotel management to prioritize the development of system applications from offline to online systems, even web-based. It is not easy to overhaul an existing system application compared to creating a new system application. There are several software engineering methods and models that are commonly used to analyze system needs and design systems in the software development process. One of them is the incremental delivery model. This makes it interesting to try to apply the incremental delivery model to the development of the Hotel Cipta information system application by taking place at the Hotel Cipta on KH. Wachid Hasyim Street, Central Jakarta. In this study, the object of research is the Front Office department.
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