Dinasti Information and Technology
Vol. 1 No. 2 (2023): Dinasti Information and Technology (October 2023)

Dynamics of Consumer Boycotts: Exploring the Interplay of Expressive and Instrumental Factors

Robertus Suraji (Unknown)
Marrisa Haque (Unknown)
Yasir, Muhammad (Unknown)
Istianingsih, Istianingsih (Unknown)



Article Info

Publish Date
29 Dec 2023

Abstract

This research explores consumer participation in product boycotts in Indonesia, focusing on the interplay between expressive and instrumental factors over time. Through a systematic literature review, this study reveals that emotional responses and personal identity trigger boycotts, serving as expressions of solidarity or protests against conflicting values. As time progresses, practical considerations, such as boycott effectiveness, become dominant motivators, following the "hot" to "cold" phase transition. Social media plays a critical role in strengthening boycott movements and facilitating discussions that impact this transition. Implications extend to businesses, activists, policymakers, and academics. Companies should develop responsive communication strategies addressing both expressive and instrumental factors. Activists can leverage technology to enhance campaign impact, and policymakers can use insights to encourage responsible business practices. In summary, this research highlights multidimensional boycott dynamics influenced by expressive and instrumental factors, emphasizing the pivotal role of social media and its implications for various stakeholders.

Copyrights © 2023






Journal Info

Abbrev

DIT

Publisher

Subject

Computer Science & IT

Description

Dinasti Information and Technology (DIT) adalah akses terbuka dan peer-review, yang dikelola dan diterbitkan oleh Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI) yang menjadi media diseminasi hasil penelitian para ilmuwan dan insinyur di bidang teknologi informasi dan sistem ...