Jurnal Manajemen Pelayanan Hotel
Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel

The Strategic Role of Human Resource Management in the Tourism Industry

Wardhana, Zainal Firdaus (Unknown)
Sudiari, Made (Unknown)
Sengkey, Fenny (Unknown)



Article Info

Publish Date
31 Dec 2024

Abstract

The tourism industry, as one of the most dynamic sectors globally, relies heavily on the effectiveness of human resource management (HRM) to maintain competitive advantage. This paper explores the strategic role of HRM in the tourism industry, emphasizing workforce planning, talent acquisition, training and development, and employee retention. By analyzing case studies and industry trends, the study highlights best practices and offers recommendations for optimizing HRM to enhance service quality and organizational performance. This research is qualitative descriptive, it utilized a comprehensive literature review to examine the current state of workforce planning and recruitment strategies in the tourism industry. To optimize HRM effectiveness, tourism organizations must adopt a data-driven, strategic approach to address key challenges, such as fluctuating demand, high employee turnover, and the need for continuous skills development. By implementing best practices in HRM, the tourism industry can unlock its full potential, providing exceptional experiences for travelers and contributing to the overall economic and cultural development of destinations worldwide.

Copyrights © 2024






Journal Info

Abbrev

manajemen_pelayanan_hotel

Publisher

Subject

Social Sciences Other

Description

Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June ...