Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Bimbingan Belajar LPR

Rachmah, Siti Mabrur

Al-MIKRAJ: Jurnal studi Islam dan Humaniora
Vol 5 No 2 (2025): Al-Mikraj, Jurnal Studi Islam dan Humaniora

The purpose of this study is to analyze the effect of service quality on customer satisfaction at LPR Course. This research adopts a quantitative approach, utilizing primary data collected from customers or students of the LPR Course as the sample. The data were gathered using a saturation sampling technique, involving 20 respondents. The study employs simple regression analysis to examine the relationship between service quality and customer satisfaction. The findings reveal that service quality has a significant and positive effect on customer satisfaction at LPR Course.