Jurnal Manajemen
Vol. 4 No. 1 (2025): Januari 2025

Analisis Pengaruh Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Kelurahan Limusnungal Sukabumi

Dimas Fitrah Adi Putra (Unknown)
Ellin Herlina (Unknown)
Gian Fitralisma (Unknown)



Article Info

Publish Date
25 Jan 2025

Abstract

This study aims to examine the influence of administrative service quality and employee performance on community satisfaction in the Limusnunggal sub-district, Sukabumi City. Public services, which fulfill citizens' fundamental needs and civil rights, are vital in human life, and the demand for improved public services has become a significant public expectation. The research employs a quantitative approach, focusing on employees in the Limusnunggal sub-district as the study's subject. A random sampling technique was used, with a sample size of 100 respondents. Data were collected through questionnaires and analyzed using multiple linear regression and hypothesis testing with SPSS version 23. The results indicate that both administrative service quality and employee performance have a positive and significant impact on community satisfaction, as evidenced by the t-test results of (4.482 > 1.987) for service quality and (5.374 > 1.987) for employee performance, with significance values of (0.000 < 0.05) for each variable. The F-test results (F_count = 232.023 > F_table = 3.090, sig = 0.000 < 0.05) further confirm a significant simultaneous effect. The coefficient of determination reveals that 82.4% of the variance in community satisfaction in Limusnunggal is explained by the quality of services and employee performance, while the remaining 17.6% is influenced by factors not addressed in this study.

Copyrights © 2025






Journal Info

Abbrev

mamen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

MAMEN adalah Jurnal Manajemen yang diterbitkan 4 (empat) kali dalam setahun, yaitu pada bulan Januari, April, Juli dan Oktober oleh Yayasan Literasi Sains Indonesia. Jurnal ini merupakan jurnal yang dapat akses secara terbuka bagi para Peneliti, Mahasiswa dan Dosen yang ingin mempublikasikan hasil ...