Populika
Vol. 13 No. 1 (2025): Populika

Locality-Based Administrative Services (Study in Terong Village, Kapanewon Dlingo, Bantul Regency, Unique Region of Yogyakarta)

Zulianti, Zulianti (Unknown)
Purnomo, Herry (Unknown)
Tiurmida, Nelly (Unknown)
Sumaryantiningsih, Siti (Unknown)
Marina, Rema (Unknown)



Article Info

Publish Date
30 Jan 2025

Abstract

The sub-district is the lowest element of government, having direct relations with the community. The district head has the authority to carry out administrative services. The administration of administrative services in sub-districts follows the Village Minimum Service   Standards (SPM). The quality of the service measures the success of administrative services. Terong Village must be able to provide administrative service to users, namely the community, according to the Village SPM provisions, and provide quality services to user needs. The research aims to determine administrative services and the suitability of administrative services with the SPM  Village in  Terong Village. The informants in the study were the Head of Terong Village, Carik, the administrative officer of Terong Village, Dukuh, and the community user of administrative services—research analysis using analytical descriptive. The research analysis results concluded that administrative services in Terong District are locality-based services based on 1) geographical, 2) community characteristics, 3) trust in other communities, and 4) demographic factors. The results of the research show that Terong Village does not yet have a Village SPM and does not service SOPs or service announcements. Terong District has implemented SERQUAL services based on demographic factors, geography, and community characteristics.   Keywords: Service; Administration; locality.

Copyrights © 2025






Journal Info

Abbrev

populika

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal POPULIKA is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary social and political issues: gender politics and identity, digital society and disruption, civil society movement, ...