PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC)
Vol. 3 No. 1 (2024): “Sustainability Challenges Through Technology in Emerging Market Economies”

Strategy To Increase Culinary Umkm Sales Through Online Food Delivery

Ngiw Aman Harja (Unknown)
Brilian Moktar (Unknown)



Article Info

Publish Date
28 Dec 2024

Abstract

Medan Timur, a district in Medan, North Sumatra, is home to a rapidly growing culinary industry, with numerous micro, small, and medium-sized enterprises (UMKM) utilizing online food delivery services such as GoFood, GrabFood, and ShopeeFood. This research aims to analyze the impact of online food delivery services on the sales growth of culinary UMKM in the area. Using a qualitative approach, data were collected through observations, interviews, and a literature review from five culinary business owners who have joined these platforms. The findings reveal that nearly all UMKM that joined the platforms experienced significant sales increases, with daily income rising by an average of 150% to 200%. Additionally, UMKM gained other benefits, such as enhanced business visibility and broader customer access without additional advertising costs. The study also identifies technical challenges faced by some UMKM, such as payment and transaction management issues, which were resolved with platform support. Overall, the research shows that online food delivery apps play a crucial role in helping culinary UMKM in Medan Timur thrive, expanding their market reach and increasing their revenues.

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Journal Info

Abbrev

IBEC

Publisher

Subject

Education Other

Description

Eka Prasetya College of Economics (STIE) has created an international conference program since 2022, where this international conference program is useful to facilitate the exchange of ideas, knowledge, and experiences between participants such as students and lecturers. In addition, this conference ...