JAMBIS : Jurnal Administrasi Bisnis
Vol 2, No 4: Agustus 2022

PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN JASA EKSPEDISI J&T EXPRESS (STUDI PADA MASYARAKAT KELURAHAN RAWABADAK UTARA, JAKARTA UTARA)

Nia Agustin (Institut Ilmu Sosial dan Manajemen STIAMI)
Rousdy Safari Tamba (Institut Ilmu Sosial dan Manajemen STIAMI)



Article Info

Publish Date
05 Sep 2022

Abstract

This study aims to find out and analyze the effect of price and servicequality on decisions to use J&T Express Expedition services. Collecting data through a questionnaire with a Likert scale collection technique. The data used is primary data. The population in this studyis the population of community Rawa Badak Utara, which is 21,568 people. The sample obtained from the population is 100 respondents with a sampling technique is purposive sampling. This study uses a quantitative approach. Data calculation and analysis using SPSS version 28.0. The results showed that partially (t test) Price (X1) hada significant effect on the Decision to Use (Y) supported by the arithmetic value tcount > ttable (3.165 > 1.988) and the coefficient of determination of the r2 value obtained was 54.7%. Partially (t-test)Service Quality (X2) has a significant effect on Decision to Use (Y)supported by the calculated value of tcount > ttable (7.036 > 1.988) and the coefficient of determination of the value of r2 obtained is 66.9%. Simultaneously (f test) Price (X1) and Service Quality (X2) have a significant effect on the Decision to Use (Y) supported by fcount > ftable (113,031 > 3.09) and the coefficient of determinationof the value of r2 obtained is 70%..

Copyrights © 2022






Journal Info

Abbrev

JUMABI

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JAMBIS: Jurnal Administrasi Bisnis adalah jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian mahasiswa dalam bidang ilmu administrasi bisnis. Jurnal ini bertujuan untuk memberikan wadah bagi mahasiswa untuk menyebarluaskan temuan penelitian mereka kepada komunitas akademik, ...