JAMBIS : Jurnal Administrasi Bisnis
Vol. 4 No. 2: April 2024

PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP REPURCHASE INTENTION PADA E-COMMERCE LAZADA (Studi Kasus Pada Pengguna Lazada di Kota Bekasi Tahun 2024)

Nurhayatun, Nunik (Unknown)
Agoestyowati, Redjeki (Unknown)



Article Info

Publish Date
28 Apr 2024

Abstract

This research aims to find out how much influence E-Service Quality and E-Trust have on Repurchase Intention in Lazada E-Commerce (Case Study of Lazada Users in Bekasi City 2024). This study uses a quantitative approach. Respondents in this research were consumers who had shopped online at Lazada e-commerce in Bekasi City. The number of respondents used in this research was 150 people. The sampling technique used was a purposive sampling technique with data collection techniques using questionnaires distributed via google forms. Data analysis uses multiple linear regression analysis techniques. The results of this research showed that E-Service Quality (X1) partially has a positive and significant effect on Repurchase Intention (Y) in Lazada e-commerce by 45.4%. Partially, E-Trust (X2) has a positive and significant effect on Repurchase Intention (Y) on Lazada e-commerce by 31.4%. Together E- Service Quality (X1) and E-Trust (X2) have a positive and significant effect on Repurchase Intention (Y) in Lazada e-commerce by 50.9% and the remaining 49.1% is influenced by other variables that were not examined in this research.

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Journal Info

Abbrev

JUMABI

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JAMBIS: Jurnal Administrasi Bisnis adalah jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian mahasiswa dalam bidang ilmu administrasi bisnis. Jurnal ini bertujuan untuk memberikan wadah bagi mahasiswa untuk menyebarluaskan temuan penelitian mereka kepada komunitas akademik, ...