Jurnal Manajemen
Vol. 3 No. 2 (2019): Jurnal Manajemen

Pengaruh Penerapan Total Quality Management Terhadap Kinerja Karyawan

Angela M. Tae (Program Studi Manajemen - Fakultas Ekonomi - Universitas Muhammadiyah Kupang)
Rahmat Laan (Program Studi Manajemen - Fakultas Ekonomi - Universitas Muhammadiyah Kupang)
Muhran Muhran (Program Studi Manajemen - Fakultas Ekonomi - Universitas Muhammadiyah Kupang)

Article Info

Publish Date
23 Oct 2020

Abstract

This study aims to determine the effect of Total Quality Management (TQM)on employee performance. The research sample of 23 people. Determinationof the sample using the saturated sample technique. The main instrument ofdata collection is a questionnaire. Data were analyzed using multipleregression techniques. The results showed that aspects of customer focus,education and training, employee involvement and empowerment, andcontinuous system improvement, partially had a significant effect onemployee performance. The aspects of customer focus, education andtraining, employee involvement and empowerment, and continuous systemimprovement also simultaneously have a significant effect on employeeperformance.

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Journal Info
Jurnal Manajemen
Website

Abbrev

jm

Publisher

Universitas Muhammadiyah Kupang

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

JM : Jurnal Manajemen, lahir kurang lebih 8 tahun yang lalu tepatnya tahun 2012, seiring bangkitnya kesadaran masyarkat ilmiah di Program Studi Manajemen Fakultas Ekonomi Universitas Muhammadiyah Kupang untuk meningkatkan kualitas lembaga dan SDM-nya. Sebagai wadah ilmiah, sejak kelahirannya Jurnal ...