International Journal of Technology and Education Research
Vol. 3 No. 01 (2025): January - March, International Journal of Technology and Education Research (I

Analysis of Customer Satisfaction with Service Quality UD Mete Mubaraq Lombe in Kendari City

La Ode Nurlan (Unknown)
Sitti Aida Adha Taridala (Unknown)
Abdul Gafaruddin (Unknown)

Article Info

Publish Date
05 Feb 2025

Abstract

This study aims to analyze consumer satisfaction with the quality of UD Mete Mubaraq Lombe service in Kendari City. The sampling technique used in this study is non-probability sampling in the form of accidental sampling. The number of samples taken in this study was 38 people. The data analysis used to answer the problems in this study uses the Importance Performance Analysis (IPA) method. Importance Performance Analysis is the most commonly used method to measure consumer satisfaction levels because it has several advantages compared to other methods. The results of the study showed that the level of satisfaction with the service quality of UD Mete Mubaraq Lombe in the category was very good, all attributes with an average score of 95

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
International Journal of Technology and Education Research
Website

Abbrev

IJETER

Publisher

CV. Cita Utilitas Utama

Subject

Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Other

Description

International Journal of Technology and Education Research( IJETER) is  a peer-reviewed journal which welcomes submissions involving a critical discussion of policy and practice, as well as contributions to conceptual and theoretical developments in the field. It includes articles based on ...