E-JRM
E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01

Analisis Kualitas Layanan, Kualitas Interaksi, Dan Fasilitas Layanan Terhadap Kepuasan Masyarakat Desa GIRIPURNO

Ardiana, Miranda Venska (Unknown)
Khalikussabir, Khalikussabir (Unknown)
Slamet, Afi Rachmat (Unknown)



Article Info

Publish Date
22 Feb 2025

Abstract

Abstract The purpose of this study was to determine and analyze the effect of service quality, interaction quality and service facilities on community satisfaction in Giripuro village. This study uses a verification method with a quantitative approach. and uses a Likert scale as a measurement tool. The sample of this study was selected using a nonprobability sampling technique with a snowball sampling technique with a total of 83 respondents. Primary data were collected through questionnaires distributed via Google Forms. Data testing uses validity, reliability, classical assumption tests, multiple linear regression tests, hypothesis tests, and determination tests with the help of SPSS 26 software. The results of this study indicate that service quality, interaction quality, and service facilities have a simultaneous effect on community satisfaction. Service quality partially affects community satisfaction. Interaction quality partially affects community satisfaction. Service facilities partially affect community satisfaction. Keywords: Service Quality, Interaction Quality, Service Facilities, Community Satisfaction

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Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...