International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Vol. 4 No. 3 (2025): FEBRUARY

THE INFLUENCE OF ADMINISTRATIVE SERVICES, MEDICAL SERVICES AND DRUG AVAILABILITY ON PATIENT SATISFACTION AT PUSKESMAS WAISAI RAJA AMPAT, MODERATED BY PERCEIVED SERVICE QUALITY:

Lolinia Agustina Florensia (Unknown)
Hery Winoto Tj (Unknown)
Fushen (Unknown)

Article Info

Publish Date
28 Feb 2025

Abstract

This study aims to analyze the influence of administrative services, medical services, and drug availability on patient satisfaction, as well as the moderating role of service quality perception in these relationships. The research employs a quantitative approach with a descriptive method. The results indicate that administrative services, medical services, and drug availability significantly affect patient satisfaction. Furthermore, service quality perception strengthens the relationship between administrative services, medical services, and drug availability with patient satisfaction. These findings emphasize the importance of improving healthcare service quality to optimize patient satisfaction.

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Journal Info
International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Website

Abbrev

ijset

Publisher

CV. RADJA PUBLIKA

Subject

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education

Description

International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) is an international journal that publishes popular articles in the fields of Social Science, Education, Economics, Agricultural Research, and Technology. IJSET is published every month in ...