Indonesian Journal of Applied and Industrial Sciences (ESA)
Vol. 4 No. 1 (2025): January 2025

The Influence of Service Quality on Customer Satisfaction at The Ritz-Carlton Bali Hotel

I Ketut Andika Putra Laksana (Unknown)
Ida Ayu Kalpikawati (Unknown)
Ni Luh Ketut Sri Sulistyawati (Unknown)

Article Info

Publish Date
31 Jan 2025

Abstract

This study is intended to be able to evaluate the influence of service quality on customer satisfaction. A total of 100 respondents were presented as samples using purposive sampling techniques. The data used are quantitative data on service quality and customer satisfaction. The results of the analysis show the presence of a positive influence and its significance between (x) and (y), with t count greater than t table (13.272> 1.984) and its significance level is smaller than α (0.001 <0.05). Therefore, it can be concluded that service has a positive impact and its significance is apparent on customer satisfaction at The Ritz-Carlton, Bali.

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Journal Info
Indonesian Journal of Applied and Industrial Sciences (ESA)
Website

Abbrev

esa

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Description

Indonesian Journal of Applied and Industrial Sciences (ESA) is a scientific journal published six times a year (January, March, May, July, September, and November). Indonesian Journal of Applied and Industrial Sciences (ESA) publishes original research results related to research in the field of ...