Shaut Al-'Arabiyah
Vol 13 No 1 (2025): JURNAL SHAUT AL-'ARABIYAH

Application of Total Quality Management (TQM) in the Administration of the El-Barqī Arabic Language Study Institution

Ramdhani, Muhammad Rikza Wahyu Hilal (Unknown)
Fitrah, Isti Jayang (Unknown)
Arista, Dian (Unknown)
Kholid, Nur (Unknown)



Article Info

Publish Date
26 Feb 2025

Abstract

The El-Barqī Arabic Language Study Institution implements the concept of Total Quality Management (TQM) in its programme, following Arthur R. Tenner's theory. TQM is guided by three core concepts. The ideas encompassed are as follows: firstly, a strong emphasis on customer focus, where El-Barqī offers extensive resources to educators in order to facilitate and enhance the effectiveness of the learning process. One of these amenities involves the provision of native Arabic speakers to facilitate direct Arabic language communication practice with native speakers. El-Barqī constantly engages with the parents of pupils through Islamic studies. The tangible effect of prioritising customer satisfaction is apparent in the growing annual intake of students and the extensive partnerships established with both public and private institutions by El-Barqī. Additionally, El-Barqī has implemented process improvement measures, including the enhancement of its programmes. This encompasses the implementation of language study programmes, both non-residential and residential, as well as the establishment of the Middle East Study Guidance Programme. Additionally, El-Barqī ensures full engagement, resulting in the production of highly skilled Arabic language graduates who have achieved numerous notable accomplishments. The outstanding collaboration inside El-Barqī has undeniably led to the successful implementation of its programmes. Hence, the adoption of Total Quality Management (TQM) has a substantial influence on enhancing the standard of education.

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Journal Info

Abbrev

Shautul-Arabiyah

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Jurnal Shaut Al-'Arabiyah published twice a year since 2013 (June and December), is a multilingual (Bahasa, Arabic, and English), peer-reviewed journal, and specializes in Arabic Education, Hadits, and Other Arabic Studies. This journal is published by the Arabic Education Department, Faculty of ...