Mount Hope Global Economic Journal
Vol. 3 No. 1 (2025)

THE EFFECT OF E-SERVICE QUALITY, CUSTOMER EXPERIENCE, AND EXPERIENTAL MARKETING ON GRABFOOD USER SATISFACTION OF UNPRI STUDENTS IN MEDAN CITY

Nicolas (Unknown)
Christian Adianta Ginting (Unknown)
Lenny Fransiska (Unknown)
Januardin (Unknown)



Article Info

Publish Date
22 Feb 2025

Abstract

Grab Food in facing tight competition must strive to maintain its position not to be shifted by Go-Food. The purpose of this study is to test the Influence of E-Service Quality, Customer Experience and Experiential Marketing on Grab Food User Satisfaction on Unpri Students in Medan City. This research method is descriptive. Quantitative research approach. The population is Unpri Students in Medan City, the number is unknown. The sample is 73 Unpri Students in Medan City. The model is with multiple linear regression. The result is E-Service Quality has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. Customer Experience has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. Experiential Marketing has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. E-Service Quality, Customer Experience and Experiential Marketing have an impact on Grab Food User Satisfaction on Unpri Students in Medan City.

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Journal Info

Abbrev

MEGA

Publisher

Subject

Economics, Econometrics & Finance

Description

Mount Hope Economic Global Journal (MEGA) is an international journal intended for professionals and researchers in all fields of Economic. Mount Hope Economic Global Journal (MEGA) publishes research articles and reviews within the whole field Economic, new teaching methods, assessment, validation ...