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All Journal Jurnal Ekonomi Mount Hope Global Economic Journal
Januardin
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Economics, Econometrics & Finance

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THE EFFECT OF E-SERVICE QUALITY, CUSTOMER EXPERIENCE, AND EXPERIENTAL MARKETING ON GRABFOOD USER SATISFACTION OF UNPRI STUDENTS IN MEDAN CITY Nicolas; Christian Adianta Ginting; Lenny Fransiska; Januardin
Mount Hope Economic Global Journal Vol. 3 No. 1 (2025)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/mega.v3i1.639

Abstract

Grab Food in facing tight competition must strive to maintain its position not to be shifted by Go-Food. The purpose of this study is to test the Influence of E-Service Quality, Customer Experience and Experiential Marketing on Grab Food User Satisfaction on Unpri Students in Medan City. This research method is descriptive. Quantitative research approach. The population is Unpri Students in Medan City, the number is unknown. The sample is 73 Unpri Students in Medan City. The model is with multiple linear regression. The result is E-Service Quality has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. Customer Experience has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. Experiential Marketing has an impact on Grab Food User Satisfaction on Unpri Students in Medan City. E-Service Quality, Customer Experience and Experiential Marketing have an impact on Grab Food User Satisfaction on Unpri Students in Medan City.
THE INFLUENCE OF PRICE, PROMOTION, PRODUCT QUALITY ON ONLINE SHOP PURCHASING DECISIONS AMONG STUDENTS Marlon Batu Bara; Gracia Risky Ester Pakpahan; Evi Inriani Purba; Ester Lasmarito Tobing; Januardin
Jurnal Ekonomi Vol. 11 No. 01 (2022): Jurnal Ekonomi
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (520.46 KB)

Abstract

Researchers have a goal to examine whether online shop purchasing decisions among students can be influenced by the quality, promotion, and price of the product in this study. This study uses the SPSS application as data analysis. Researchers used 286 respondents who were students as the research population. Meanwhile, a quantitative approach is used by researchers as a research method. The study findings show that there is a significance of 0.000 and a tcount of 5.093 where the respondent's purchase decision has a significant positive effect on price. On the other hand, there is a significance of 0.000 and tcount of 4.665 which explains that the respondent's Purchase Decision has a significant positive influence by the Promotion. Furthermore, there is a significance of 0.000 and tcount 9, 159 which explains the respondent's purchase decision to have a significant positive effect on product quality. Thus, the researcher concludes that respondents' purchasing decisions are influenced by product quality, promotion, and price
Co-Authors Christian Adianta Ginting Ester Lasmarito Tobing Evi Inriani Purba Gracia Risky Ester Pakpahan Lenny Fransiska Marlon Batu Bara Nicolas