Governance : Jurnal Ilmu Pemerintahan
Vol. 13 No. 1 (2025): Governance: Jurnal Ilmu Pemerintahan

PERAN PEMERINTAH PEKON DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK

Aulia Sari, Putri (Unknown)
Inti Suryani, Eny (Unknown)
Yonnawati, Yonnawati (Unknown)



Article Info

Publish Date
14 Feb 2025

Abstract

The role of village government is very important for the progress of a village. One of the functions of village government is to provide services while improving the quality of public services to the community in order to create a developed and prosperous society. As the government unit closest to the community, the pekon government functions as a liaison between the needs of the community and the policies taken by the government at a higher level. The aim of this research is to find out the role of the Pekon Government in improving the quality of public services in Pekon Teba Pering Jaya, Sukau District, West Lampung Regency in 2023. The research method used is qualitative with a descriptive approach with data collection using observation, interviews and documentation. Data analysis consists of reduction stages, data presentation, and drawing conclusions. The results of this research show that the Pekon government's role in efforts to improve the quality of services in Pekon Teba Pering Jaya is not yet optimal. This is due to the lack of facilities used in administrative services, so there is a need for proposals to procure facilities through village funds. There are Pekon officials who are not yet skilled in using electronic media or digital platforms, so socialization and training should be held to develop the human resources (HR) of Pekon Teba Pering Jaya officials.

Copyrights © 2025






Journal Info

Abbrev

governance

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Education Social Sciences Other

Description

Governance aims to spread conceptual thinking or ideas, review and the research findings obtained in the field of Governmental Science. Governance focuses on the issues of Governmental Science involving the interaction between governance in government; bureaucracy; policy and public services; ...