Journal Industrial Servicess
Vol 10, No 2 (2024): October 2024

Identifying customer needs for electric bicycle product design using the Kano model and Quality Function Deployment (QFD)

Sahrupi, Sahrupi (Universitas Serang Raya)
Dzulkifli, Dzulkifli (Universitas Serang Raya)
Rosihin, Rosihin (Universitas Serang Raya)



Article Info

Publish Date
13 Mar 2025

Abstract

This research aims to identify user preferences regarding product quality, specifically in the design of electric bicycles. The study was conducted using the Kano Model and Quality Function Deployment approaches. The research process began with identifying customer complaints about electric bicycle quality, followed by a literature review, designing research instruments, determining the target segment of electric bicycle users, collecting and processing data, and designing geometric representations of the product. The results identified seven attributes classified under the Attractive category in the Kano Model. Based on the House of Quality analysis and consumer needs, several recommendations were made to enhance product quality. The proposed design improvements include adding turn signals to the front and rear, designing a radius-shaped backrest with specific dimensions, implementing an adjustable height lever, creating social media advertisements and collaborating with public figures, modifying handlebars for better ergonomics, offering metallic and matte color options, and increasing battery capacity from 12 Ah to 20 Ah. These findings contribute to the development of electric bicycles that better meet consumer expectations and enhance user satisfaction.

Copyrights © 2024






Journal Info

Abbrev

jiss

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

Description

Jurnal Industrial Servicess merupakan wadah bagi peneliti untuk publikasi jurnal hasil penelitian yang ruang lingkupnya melingkupi: Logistics & Supply Chain Management Operations Research Quality, Reliability, and Maintenance Management Data Mining & Artificial Intelligence Production Planning & ...