JETT (Jurnal Elektro dan Telekomunikasi Terapan)
Vol 4 No 1: JETT Juli 2017

PENGARUH METODE WEBQUAL 4.0 TERHADAP KEPUASAN PENGGUNA WEBSITE POLITEKNIK NEGERI SRIWIJAYA

Agnes Manik (Politeknik Negeri Sriwijaya)
Irma Salamah (Politeknik Negeri Sriwijaya)
Eka Susanti (Politeknik Negeri Sriwijaya)



Article Info

Publish Date
25 Oct 2017

Abstract

Website is one form of mass media that published through internet ne twork that can be accessed wherever and whenever. To be able to get a quality website must be done. By measuring the quality of a website, it can be known the user‘s perception of the website. In this study using WebQual method that has been modofied with the addition the dimension of user satisfactionwith the three main dimensions of WebQual 4.0 usability, information, service interaction. This research was conducted in the environment of State Polytechnic of Sriwijaya. This research was conducted by using questionnaire. The population of this research is State Polytechnic of Sriwijaya collegers. The result obtained in this study is the development of a better website, it is found that the quality of information and quality of usability affects positive on user satisfaction. Quality of service interaction affects a negative on the usersatisfaction of State Polytechnic of Sriwijaya user.

Copyrights © 2017






Journal Info

Abbrev

jett

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering Engineering

Description

JETT is a scientific journal published by Telkom University Bandung, Fully supported by Diploma of Telecommunication Engineering and became the scientific media for researchers and lecturers who will publish the results of their research. The aim of the Journal is to facilitate scientific ...