Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi
Vol. 2 No. 1 (2023): June

Korelasi Antara Kualitas Layanan Loket dan Kepuasan Wajib Pajak pada Kantor Samsat Aceh Tamiang

Sari, Maya Puspita (Unknown)
Yunus , Said (Unknown)
Karnelis (Unknown)
Refi, T. Muana (Unknown)



Article Info

Publish Date
30 Jun 2023

Abstract

This research aims to analyze the correlation between the quality of counter service and taxpayer satisfaction at the Aceh Tamiang District Samsat Office. The services provided by counter officers at Samsat have the potential to influence taxpayers' perceptions and levels of satisfaction. The research method is to collect primary data which has previously been supported by secondary data by: Interview. A data collection activity by conducting interviews at the Aceh Tamiang District Samsat Office. Observation (Observation) Data collection activities by direct observation of research objects at the Aceh Tamiang Regency Samsat Office. Questionnaire (Questionnaire) Data collection activities. The research results show that there is a significant positive correlation between the quality of counter service and taxpayer satisfaction. These findings indicate that improving the quality of counter services at the Samsat Office can increase taxpayer satisfaction, which in turn can encourage increased taxpayer awareness and compliance in fulfilling tax obligations.

Copyrights © 2023






Journal Info

Abbrev

ebima

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (EBiMA), e-ISSN: 2964-1594 dan p-ISSN: 2964-0423 adalah jurnal akses terbuka dan gratis yang diterbitkan oleh Divisi Penelitian, Institut YPMMA, Indonesia. Tujuan dari Jurnal ini adalah untuk mendukung teori dan praktik manajemen perkembangan dalam ...