ANALISIS POSISI TAWAR MASYARAKAT DALAM PELAYANAN KESEHATAN PUSKESMAS DI KOTA SERANG

Agus Sjafari (Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan IlmuPolitik Universitas Sultan Ageng Tirtayasa Jl. Raya Jakarta Km 4 Serang – Banten)
Arenawati Arenawati (Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan IlmuPolitik Universitas Sultan Ageng Tirtayasa Jl. Raya Jakarta Km 4 Serang – Banten)
Yeni Widyastuti (Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan IlmuPolitik Universitas Sultan Ageng Tirtayasa Jl. Raya Jakarta Km 4 Serang – Banten)

Jurnal Administrasi Publik (JAP)
Vol 6, No 2 (2015): JURNAL ADMINISTRASI PUBLIK

One of the obligatory functions of local government is in the health sector.Health is one of the capital construction. With good health, people can work, childrencan concentrate on studying, so it will be good productivity as well. Therefore healthcan be measured by the welfare of society. This study aims to determine the extent oftheir bargaining position in health care clinics in the city of Serang. This research isquantitative descriptive. The study population was people which have used communityhealth center services (Puskesmas). The sample in this study were : Puskesmas DTPSerang, Puskesmas Singandaru, Puskesmas Cipocok and Puskesmas Kalodran. Thenumber of respondents of this study were 100 people .. The results showed that the levelof their bargaining position in health care clinics in the city of Serang amounted to 7.61with very good category. Suggestion of this research are health centers provide adocument that contains the rights and obligations of providers and users of services,minimum service standards to inform the user of health care and the clinic should bequick to respond if there is a complaint.