Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Vol 7 No 1 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

Pengaruh Etika Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Desa Tonronge Kabupaten Sidenreng Rappang

Darmawati, Darmawati (Unknown)
Astinah Adnan, Andi (Unknown)
Mannu, Ahmad (Unknown)
Lukman, Lukman (Unknown)



Article Info

Publish Date
01 Mar 2025

Abstract

This study aims to determine the effect of public service ethics on community satisfaction at the Tonronge Village Office, Baranti District, Sidenreng Rappang Regency. The explicit purpose of the research is to analyze the extent to which public service ethics affect community satisfaction with services at the village level. The method used was quantitative and associative, with 68 people who received services for two months using a saturated sampling technique. Research variables include public service ethics (X) and community satisfaction (Y). Data were collected through observation, questionnaires, and literature studies, then analyzed using IBM SPSS Statistics 21.0. The results showed that public service ethics significantly affected community satisfaction, with satisfaction levels of 65.5% and 68.8%, respectively. Factors that influence this relationship have a satisfaction level of 61%. The ANOVA test shows Fcount 125.312 with a significance of 0.000, while the t-test shows tcount (11.194) > stable (1.688), which means that public service ethics has a significant effect. The R square value of 66% indicates that public service ethics influences 66% of public satisfaction, while other factors outside this study influence 34%.

Copyrights © 2025






Journal Info

Abbrev

jmiap

Publisher

Subject

Social Sciences

Description

Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. JMIAP bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang manajemen pelayanan publik dan ...