Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

Analysing AIDA Model Implementation On Instagram: A Case Study Of Smes In The Service Sector In Enhancing Consumer Purchase Decisions

Wahyu Dede Gustiawan (Universitas Kadiri)
Budi Rahayu (Universitas Kadiri)
Nindi Vaulia Puspita (Universitas Kadiri)
Priyo Priyantoro (Universitas Kadiri)
Priyo Prasetyo (Universitas Kadiri)



Article Info

Publish Date
22 Mar 2025

Abstract

This study aims to analyse the Instagram content strategy of Defaros Barbershop in Kediri City using the AIDA model (Attention, Interest, Desire, Action) to enhance consumer purchasing decisions. The research background is rooted in the importance of social media optimisation for SMEs in the digital era, where 71% of Indonesian businesses use Instagram, but only 30% utilise it effectively. A qualitative case study design was employed, including content analysis of 60 Instagram posts (January 2022–December 2023), interviews with account managers, and AIDA-based thematic coding. Results revealed that Defaros Barbershop successfully captured attention through aesthetic visuals (78% of posts), retained interest with educational content (40% of posts), and built desire via visual testimonials (30% of posts). However, FOMO-based promotions were only executed 4 times/year, and Instagram Shopping integration was suboptimal. The action stage was supported by clear CTAs (85% of captions) and an average DM response time of 15 minutes. The study concludes by emphasising the need to improve geolocation hashtags, interactive features (polls/Q&A), and promotion frequency to boost conversions. These findings serve as a practical guide for service-orientated SMEs to optimise Instagram with a structured and low-cost approach.

Copyrights © 2025






Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...