The quality of the organization can be measured by customer satisfaction through continuous process improvement management. The strategy used in leading to quality management is Strategy Total Quality Management (TQM). Process to TQM involves many elements such as professional leaders, empowerment and teamwork, quality products and consistent service for customers and organizational management appraisals.
This journal focuses on advancing scholarly research and critical discourse in the field of education. It publishes original research articles that address contemporary issues and emerging trends in curriculum development, instructional practices, learning processes, educational policy, and teacher ...