JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Vol. 14 No. 1 (2025): April 2025

Patient Satisfaction and Compliance in One-Day Care Chemotherapy: A Study at Dr. Moewardi Hospital

Hadi, Cahyono (Unknown)
Isa, Muzakar (Unknown)
Sutrisna, Em (Unknown)
Pangestu, Mulyoto (Unknown)



Article Info

Publish Date
27 Mar 2025

Abstract

The purpose of this study is to ascertain how satisfied and compliant cancer patients are with Dr. Moewardi Hospital's one-day care chemotherapy treatments, as well as how these factors relate to age, gender, education, and cancer type. Methods of research: This study used a descriptive method with a quantitative approach and correlational design. One hundred individuals who satisfied the inclusion and exclusion criteria made up the study's sample. A questionnaire was employed as the data collection method. According to the study's findings, 53% of chemotherapy patients were very satisfied, 37% were satisfied, and 10% were fairly satisfied when the five primary quality characteristics of tangibles, responsiveness, assurance, empathy, and reliability, were used to gauge their degree of satisfaction. 99% of cancer patients have complied with one-day care chemotherapy services. There is a noteworthy and favorable correlation between cancer patients' satisfaction and compliance with one-day care chemotherapy services. The main findings in this study indicate that most one-day care chemotherapy patients at Dr. Moewardi Hospital were very satisfied with the services provided, with a satisfaction level reaching 53%, and 99% of patients showed high compliance with the chemotherapy schedule. In addition, a significant and positive relationship was found between the level of satisfaction and patient compliance. Based on these findings, recommendations for further research are to explore non-demographic factors, such as socioeconomic status and family support, which may affect patient satisfaction and compliance, as well as to expand the study sample to obtain more comprehensive results.

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Journal Info

Abbrev

jmmr

Publisher

Subject

Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Description

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) focuses on the research and research review related to hospital management that is relevant to the development of the theory and practice of hospital management in Indonesia and Southeast Asia. Focus on hospital management (but not limited) to ...