Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Vol 4, No 5 (2023): Oktober 2023

PENGARUH PROFESIONALISME PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK PADA KANTOR DINAS KEPENDUDUKAN DAN CATATAN SIPIL DI BONE

Salam, Yusril Ihsan (Unknown)
Syarif, Ahmad (Unknown)
Tahir, Muhammad (Unknown)



Article Info

Publish Date
04 Dec 2023

Abstract

The purpose of this study was to find out theĀ  influence the professionalism of employees had on the quality of public services at the Office of Population and Civil Registry of Bone Regency. This study used quantitative research with associative research type. The technique used simple random sampling. The target was the Population and Civil Registry Office of Bone Regency with a total sample of 27 people. Data collection techniques usedĀ  observation, questionnaires and documentation. The data analysis technique used simple linear regression analysis. The validity of the data using validation and reliability tests. The results of this study indicated that the professionalism of employees affects the quality of service at the Office of Population and Civil Registration of Bone Regency. This was proved from the output of the capital summary obtained by R of 0.961 from the large influence of the independent variable or professionalism (X) on the dependent variable or service quality (Y) which was also strengthened by the value of the coefficient of determination (R Square) or the determinant coefficient of 0.921, it meant 92.1% .

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Journal Info

Abbrev

kimap

Publisher

Subject

Humanities

Description

KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara ...