Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Vol 1, No 3 (2020): Desember 2020

Pengaru Komunikasi Organisasi Terhadap Kualitas Pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai

Amal, Suci (Unknown)
Mahsyar, Abdul (Unknown)
Parawu, Hafiz Elfiansyah (Unknown)



Article Info

Publish Date
19 Dec 2020

Abstract

The purpose of this study was to determine the effect of organizational communication on service quality in the population and civil registration department of Sinjai Regency. The research method used in this study is a quantitative research method with descriptive type. Data were obtained from 95 respondents from 1800 population in 1 month, while the sample used was cluster random sampling. Data analysis technique used is a simple linear regression analysis method with Y = 19,711 + 0,489X with the help of Pearson product moment (r) through the SPSS Version 22.0 program at α = 0.05 level. The results showed that there was a significant positive effect between organizational communication on service quality in the population and civil registration office in Sinjai district by 11.8% with a regression coefficient of 0.357 in the interpretation of the regression coefficient in the medium category so that it can be said that there was an influence of organizational communication on service quality in the service demography and civil registration of Sinjai Regency.

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Journal Info

Abbrev

kimap

Publisher

Subject

Humanities

Description

KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara ...