Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Vol 4, No 3 (2023): Juni 2023

KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KANTOR DINAS KEPENDUDUKAN CATATAN SIPIL KAB. BANTAENG

Naldi, Muh (Unknown)
Mahsyar, Abdul (Unknown)
Yahya, Muhammad (Unknown)

Article Info

Publish Date
28 Sep 2023

Abstract

This study aims to examine the quality of public services in the field of population administration in Bantaeng district by using the theory of service quality. Public services are interesting to observe because their activities are in the context of fulfilling the basic needs of citizens for goods or services and administrative services related to the public interest. There are four qualities of public services including, direct evidence (tangibles), reliability (Reliability), responsiveness (responsiveness), assurance (assurance).

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Journal Info
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Website

Abbrev

kimap

Publisher

Universitas Muhammadiyah Makassar

Subject

Humanities

Description

KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara ...