Journal of Global Research in Public Health
Vol. 3 No. 1 (2018): June

The Analysis Quality of Service and Patient Satisfaction Participants of Health BPJS in Interior Services in Hospital X of Kediri City

Nugraheni, Reny (Unknown)
Kirana, Gerardin Ranind (Unknown)



Article Info

Publish Date
13 Mar 2018

Abstract

Government through the Health Insurance Provider Board (BPJS Kesehatan) which is the incarnation of PT. ASKES, strives to realize a healthy Indonesia program. All walks of life are entitled to receive health insurance from the government through programs from the BPJS Health. Regional General Hospital X Kota Kediri is a hospital belonging to the Government of Kediri. Therefore, the Hospital of X Kota Kediri must open themselves to receive and serve all patients both BPJS patients and general patients with the best. In this research, the object of research is Hospital X of Kediri City. And carried out in March 2017 to May 2015. Samples taken were inpatients treated at Flamboyan room, Dahlia room, Anggrek room, Teratai room, Bougenville room, Melati room and Mawar room. 200 respondents. Based on the analysis of research results can be concluded that the existence of service quality relationship with patient satisfaction BPJS in service inpatient at HOSPITAL X Kediri. Given that patient visits at Hospital X are heavily influenced by patient satisfaction, the steps that should be taken by the hospital management is how to improve the quality of service

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Journal Info

Abbrev

JGRPH

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Journal of Global Research in Public Health is interested in (but not limited to) all aspects related to publich health. This journal encompasses original articles, review articles, and case studies, covering: Epidemiology Public Health Nutrition Occcupational Health Environmental Health Health ...