Journal Development Manecos
Vol. 1 No. 2 (2023): Journal Development Manecos

Evaluating Financial Technology's Global Impact on Banking Efficiency and Customer Satisfaction Across Diverse Regions

Amiruddin, Nabila Putri (Unknown)
Putri, Dhea Aulia (Unknown)
Hasanuddin, Sri Fitriani (Unknown)



Article Info

Publish Date
15 Aug 2023

Abstract

This research aims to first assess FinTech’s effect on the worldwide banking industry, specifically in terms of adoption, efficiency, and customer satisfaction, of key applications. In this context, a quantitative, cross-sectional survey was completed with 478 respondents, comprising banking professional and FinTech users from North America, Europe, Asia, Africa, and Latin America. The study measured the impact of digital payments, online lending, blockchain solutions and robot advisors on customer conversion rates and quantum fund. The study shows that FinTech applications have a positive impact on banking productivity and customer satisfaction levels, especially in the developed countries because of sound legal environment and technologies. Thus, for Africa and Latin America, which have a relatively low level of FinTech development, the following problems are relevant: accessibility and security. These challenges can be effectively captured by t-tests, ANOVA, and multiple regression, the study suggests the requirement for a regional approach to improving the function of FinTech in global banking. Consequently, this study adds more comprehensive and comparative view to the existing literature on the impact of FinTech on the global banking systems and underscores the need for regulatory changes in promoting sustainable FinTech growth. In conclusion, this research makes important contribution to the literature regarding the role of FinTech for improving the inclusiveness and effectiveness of the global financial ecosystem.

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Journal Info

Abbrev

jm

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal Development Manecos ISSN 29885957 is a peer-reviewed, open-access publication devoted to management and economics. This journal publishes original research and article reviews. The following subjects are suitable for publication: business economics, marketing management, finance management, ...