Educational Leadership and Management Journal
Vol. 2 No. 1 (2024): Element - 2024

The Influence of System Quality, Information Quality, and Service Quality on Student Satisfaction in Using E-Learning at Universities in Jambi

Viola, Mayshel Adinda (Unknown)
Yamkee, Abduhakim Kajee (Unknown)
Vilanti, Friska Aqilah (Unknown)
Swastini, Swastini (Unknown)



Article Info

Publish Date
15 Nov 2024

Abstract

This research aims to analyze the influence of system quality, information quality and service quality on student satisfaction in using e-learning in universities throughout Jambi Province. The research method used is a quantitative approach with a survey design and Partial Least Squares Structural Equation Modeling (PLS-SEM) technique to analyze the relationship between variables and the suitability of the research model. The research sample was determined using the Convenience Sampling technique with a total of 207 respondents taken from a population of 114,134 students at 7 universities in Jambi City. The research results show that system quality, information quality, and service quality have a significant influence on student satisfaction in using e-learning. This study emphasizes the importance of good system quality, accurate and complete information, and responsive services to increase user satisfaction in the context of e-learning. It is hoped that these findings can become a reference for educational institutions in improving the implementation of e-learning to make it more effective and satisfying for users.

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Journal Info

Abbrev

element

Publisher

Subject

Education Other

Description

1. leadership development, 2. organisational behaviour, 3. education policy 4. Education learning and management 5. Supervision 6. Organisational ...