Acta Psychologia
Vol. 3 No. 3 (2024): Oktober: Psychology and Health

Exploring Emotional Intelligence's Role in Workplace Conflict Resolution: A Mixed-Methods Study

Irawan, Muhammad Bobby (Unknown)



Article Info

Publish Date
30 Oct 2024

Abstract

This research study explores the role of emotional intelligence (EI) in overcoming interpersonal conflict within the workplace context. Through a mixed-methods approach, incorporating quantitative surveys and qualitative interviews, the study investigates the relationship between EI competencies and conflict resolution outcomes among employees from diverse industries. The findings reveal a significant positive correlation between EI scores and self-reported effectiveness in managing conflicts, with higher levels of EI associated with greater confidence and skill in navigating interpersonal disputes. Regression analysis identifies self-awareness and empathy as key predictors of conflict resolution effectiveness, highlighting the importance of these emotional competencies in fostering constructive conflict management strategies. Furthermore, participants who have undergone EI training programs report higher perceived effectiveness in managing conflicts, underscoring the potential benefits of investing in employees' emotional intelligence development. The study contributes to the existing literature by providing empirical evidence supporting the relationship between EI and conflict resolution, with implications for theory, practice, and future research directions.

Copyrights © 2024






Journal Info

Abbrev

Psychologia

Publisher

Subject

Religion Humanities Education Public Health

Description

The Acta Psychologia is an open-access and peer-reviewed journal dedicated to publishing novel research in the field of psychology. Details on our focus and scope can be viewed here. Acta Psychologia is published Four times a year and accepts current research articles that have the potential to make ...