SPEKTRUM INDUSTRI
Vol. 11 No. 1: April 2013

QUEUING ANALYSIS OF CAR SERVICING CUSTOMERS USED SINGLE CHANNEL MODEL AND KENDALL’S NOTATION IN PT. ARMADA MOBIL PURWOKERTO

Tugiyono Tugiyono (Industrial Engineering Undergraduate Program Muhammadiyah Technology College of Kebumen Pahlawan St. No.188 Mertokondo Kebumen Post code 54317)
Ida Betanursanti (Industrial Engineering Undergraduate Program Muhammadiyah Technology College of Kebumen Pahlawan St. No.188 Mertokondo Kebumen Post code 54317)

Article Info

Publish Date
01 Apr 2013

Abstract

This study aims to identify the customer’s problem queue, specify the model queue, the arrival and customer service frequency distributions at PT. Armada Mobil Purwokerto. Methods of the research conducted by observing and measuring directly the research object, the data from the study was calculated according to the theory of queues. The result appropriate to single channel queuing model Poisson distribution of the arrivals, exponential distribution of the time service. The characteristized of Kendall’s notation is M/M/3/3/571. Key words: single channel, Poisson distribution, dan Kendall’s notation

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Journal Info
SPEKTRUM INDUSTRI
Website

Abbrev

Spektrum

Publisher

Universitas Ahmad Dahlan

Subject

Industrial & Manufacturing Engineering

Description

Spektrum Industri is a media published scientific articles in the science scope related to engineering and/or industrial management both research and theoretical. Literature review will be considered if it is written by an expert. Spektrum Industri is published by Universitas Ahmad Dahlan in twice a ...