COSMOS
Vol 2 No 1 (2024): Desember

Pengaruh Kualitas Pelayanan, Lokasi dan Word of Mouth Terhadap Keputusan Pembelian LPG Non Subsidi dengan Harga sebagai Variabel Moderasi

Hutasuhut, Arna Soraya (Unknown)
Adjie, Askardiya Radmoyo (Unknown)



Article Info

Publish Date
05 Dec 2024

Abstract

This study aims to examine the relationship between service quality, location, and Word Of Mouth on purchasing decisions for Non-Subsidized LPG with price as a moderating variable for marketing management at Aral Gas Trading Business, Depok City. This research is comparative clausal research, which analyzes the causal relationship between two or more variables. The variables used in this study are Service Quality (X1), Location (X2), Word Of Mouth (X3) independent variables, and Purchasing decisions as the dependent variable (Y1) with Price (Y2) as the moderating variable. The object of research is Non-Subsidized LPG Customers (67 respondents). In this study, the population and saturated samples taken were all customers of the ARAL Gas trade business Kp. Babakan RT.005/003 Kel. Sukatani Kec. Tapos Depok City. Analysis using SEM PLS with Smart PLS 4 and SPSS applications. The results of the study are that location directly affects the decision to purchase non-subsidized LPG at the ARAL Gas trade business in Depok City, while other variables do not have a significant effect on purchasing decisions.

Copyrights © 2024






Journal Info

Abbrev

cms

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

COSMOS: Jurnal Ilmu Pendidikan, Ekonomi dan Teknologi provides direct open access to its content with the principle that making research freely available to the public supports greater global knowledge exchange. All articles published under Open Access will be immediately and permanently free to ...