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All Journal Economics and Digital Business Review JER
Yusri, Andi Irsandi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Implementation of Total Quality Management (TQM) on Company Operational Performance Kadafi R , Muhammad; Junaidin, Junaidin; Yusri, Andi Irsandi
Jurnal Economic Resource Vol. 7 No. 2 (2024): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v7i2.1406

Abstract

This study aims to explain how implementing Total Quality Management (TQM) can improve a company’s operational performance. TQM is a management approach that focuses on continuous improvement, customer satisfaction, and employee involvement. By applying TQM principles such as quality planning, process control, and teamwork, companies can reduce waste, increase efficiency, and improve product or service quality. The study finds that companies that consistently apply TQM tend to achieve better productivity, faster response time, and higher customer satisfaction. Therefore, TQM is an effective strategy for improving overall operational performance.
Pengaruh Gaya Kepemimpinan dan Budaya Ogranisasi terhadap Kinerja Karyawan melalui Motivasi pada PT. Angkasa Pura 1 (Persero) Unit Airport Rescue and Fire Fighting (ARFF) Bandara Internasional Sultan Hasanuddin Maros Ramlah; Yusri, Andi Irsandi
Economics and Digital Business Review Vol. 7 No. 1 (2025): Agustus - Januari
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Karyawan Melalui Motivasi Pada PT Angkasa Pura 1 (Persero) Unit Airport Rescue And Fire Fighting(ARFF) Bandara Internasional Sultan Hasanuddin Maros. Desain penelitian yang digunakan pada penelitian ini yaitu survei explanatory dan analisis jalur dengan pendekatan kuantitatif untuk mengetahui pengaruh langsung dan pengaruh tidak langsung pada variabel yang diteliti. Populasi penelitian ini seluruh karyawan di PT Angkasa Pura 1 (PERSERO) unit Airport Rescue And Fire Fighting (ARFF)Bandara Internasional Sultan Hasanuddin Maros.Hasil penelitian menunjukkan bahwa Gaya Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Karyawan Melalui Motivasi Pada PT Angkasa Pura1 (Persero) UnitAirport Rescue And Fire Fighting (ARFF)Bandara Internasional Sultan Hasanuddin Maros.
Co-Authors Junaidin, Junaidin Kadafi R , Muhammad Ramlah