<![CDATA[This research provides the public service performance of the Bandung City Population and Civil Registration Service (Disdukcapil) in 2022 using the Balanced Scorecard (BSC) approach which includes four perspectives: financial, customer, internal processes, and learning and development. The analysis results show that budget efficiency reached 93.87%, reflecting good management although slightly below the target. The Community Satisfaction Index (IKM) of 91.09% is in the very good category, indicating high community satisfaction with the services provided. From an internal process perspective, performance achievement exceeded the target with a value of 100.97%, however there was a decrease in performance development of 1.65% compared to the previous year. Optimizing resources, innovation services, and increasing process efficiency are important focuses in strengthening integrity that is oriented towards community needs.]]>
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