Cakrawala Management Business Journal
Vol 8 No 1 (2025): Cakrawala Management Business Journal

Transformasi Digital dalam Layanan Keuangan: Menilai Peran Kecerdasan Buatan dalam Meningkatkan Manajemen Risiko Kredit

Tedi, Edi (Unknown)
Wiyono, Darul (Unknown)



Article Info

Publish Date
01 Jun 2025

Abstract

This study analyzes the impact of digital transformation and artificial intelligence on credit risk management effectiveness, operational efficiency, and data quality in Indonesia's national private banks. Using a quantitative method, the data were analyzed with SmartPLS 3.0 through the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The sample consists of 100 employees from the credit risk and IT divisions of 20 national private banks that utilize artificial intelligence, selected using stratified random sampling. The findings reveal that digital transformation and artificial intelligence positively influence operational efficiency and data quality, significantly enhancing credit risk management effectiveness. Data quality mediates the relationship between artificial intelligence and credit risk management, while operational efficiency also serves as a strong mediator. This study highlights the importance of digital innovation as an effective strategy for national private banks to strengthen credit risk management through technology.

Copyrights © 2025






Journal Info

Abbrev

cmbj

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Journal of Cakrawala management business journal [CM-BJ] publishes papers on the Indonesian management and business for international academicians, practitioners, regulators, and public societies. The Cakrawala management business journal [CM-BJ] accepts empirical or conceptual papers with any ...