Journal Integration of Social Studies and Business Development
Vol. 3 No. 1 (2025)

From Quality to Involvement: A Dual Approach to Loyalty in Beauty Events

Simanjuntak, Jerry Marmen (Unknown)
Rafdinal, Wahyu (Unknown)
Sesunan, Yunia Silvia (Unknown)



Article Info

Publish Date
22 May 2025

Abstract

The rise of beauty events has generated widespread interest due to the enthusiastic participation of visitors. This study investigates the effect of event quality and personal involvement on visitor satisfaction and loyalty to beauty events. This research integrates the quality-loyalty model and the involvement-loyalty model. This research used partial least squares – structural equation model (PLS-SEM) analysis by evaluating 409 respondents who had visited beauty events. According to the study's findings, personal involvement strongly predicts satisfaction and loyalty. Furthermore, this study demonstrates that satisfaction directly influences visitor loyalty, which is consistent with contemporary theories about the formation of visitor loyalty. Theoretically, this study successfully proves the integration of the quality-loyalty model and the involvement-loyalty model in the context of loyalty toward beauty events. Practically, this study offers strategies and insights for beauty event organizers who want to create successful events and foster long-term loyalty.

Copyrights © 2025






Journal Info

Abbrev

JISSBD

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Social Sciences

Description

Journal Integration of Social Studies and Business Development (JISSBD) is an international, multidisciplinary, open-access journal aiming to promote and enhance research in all social studies and business development fields. It publishes peer-reviewed articles and encourages an interchange between ...