The Es Economics and Entrepreneurship
Vol. 3 No. 03 (2025): The Es Economics And Entrepreneurship (ESEE)

The Role of Consumer Satisfaction in The Influence of Store Atmosphere, Service Quality, And Digital Marketing on Consumer Loyalty at The Legend Bar and Restaurant Legian, Kuta, Bali

Debel, Gede Bagus Ivan Suartika (Unknown)
Junaedi, I Wayan Ruspendi (Unknown)
Adinegara, Gusti Ngurah Joko (Unknown)
Trimurti, Christimulia Purnama (Unknown)



Article Info

Publish Date
30 Apr 2025

Abstract

This study aims to analyze the influence of store atmosphere, service quality, and digital marketing on consumer loyalty, with consumer satisfaction as a mediating variable at The Legend Bar and Restaurant, Legian, Kuta, Bali. This research employs a quantitative approach using the Structural Equation Modeling-Partial Least Square (SEM-PLS) method. The sample consists of 110 respondents who are restaurant customers. The findings indicate that store atmosphere, service quality, and digital marketing positively and significantly affect consumer satisfaction. Furthermore, consumer satisfaction directly influences consumer loyalty. Mediation analysis reveals that consumer satisfaction partially mediates the relationship between store atmosphere, service quality, and digital marketing on consumer loyalty. The implications of this research highlight the importance of optimizing an attractive store atmosphere, improving service quality, and implementing effective digital marketing strategies to enhance customer loyalty in the restaurant industry.

Copyrights © 2025






Journal Info

Abbrev

esee

Publisher

Subject

Economics, Econometrics & Finance

Description

ESEE - The Es Economics and Entrepreneurship is a peer-reviewed journal and open access three times a year (April, August, and December) published by Eastasouth Institute. ESEE aims to publish articles in the field of Microeconomics and macroeconomics, International trade and international finance, ...