Jurnal Ilmiah Pariwisata
Vol 30 No 2 (2025): Jurnal Ilmiah Pariwisata

Pengaruh Online Travel Agent Dan Online Review Terhadap Tingkat Hunian Kamar Di Hotel Grand Verona Samarinda

Kurniawan, Hendri (Unknown)
Aswan, Mukhamad Kholil (Unknown)



Article Info

Publish Date
05 Jul 2025

Abstract

This study aims to analyze the influence of Online Travel Agent (OTA) and online reviews on room occupancy rates at the Grand Verona Samarinda Hotel. The background of this study is based on the importance of digital transformation in the hospitality industry, especially in utilizing OTA platforms and customer reviews as marketing and reputation tools. The method used is quantitative with an explanatory approach through multiple linear regression analysis. A sample of 178 respondents was selected using a purposive sampling technique, and data was collected through a Likert scale questionnaire and secondary data from hotel management and OTA platforms. The results showed that both OTA (X₁) and online reviews (X₂) had a positive and significant effect on room occupancy rates (Y), with a coefficient of determination (R²) of 0.724. OTA has the most dominant influence with a beta value of 0.572, while online reviews show a beta of 0.319. In conclusion, digital distribution strategies through OTA and online reputation management are key factors in increasing room occupancy. It is recommended that hotels strengthen partnerships with OTA platforms and actively manage bold reviews to increase customer trust and sustainable room occupancy performance. Keywords: online travel agents, online reviews, room occupancy rates

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Journal Info

Abbrev

JIP

Publisher

Subject

Humanities Environmental Science

Description

Focus and Scope Jurnal Ilmiah Pariwisata is published three times a year in March, July, and November containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short ...