Jurnal Ilmiah Universitas Batanghari Jambi
Vol 16, No 3 (2016): Oktober

PENGARUH PELAYANAN PURNA JUAL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PADA PT JAYA INDAH MOTOR CABANG JAMBI

Ahmad Tarmizi (Unknown)



Article Info

Publish Date
18 Oct 2016

Abstract

PT. Jaya Indah Motor must always try and commit to supporting all marketing activities that are run. In addition to presenting the procurement of a quality product with a selection of the best machines, spare parts of high quality original (partsupport), remanufacturing, also provides the assurance of reliable after-sales service(service support & full maintenance contract). To support the Service post-sale PT. Jaya Indah Motor. Post-sale service provided is training service maintenance, repair and maintenance (product service support), maintenance of full (full maintenance contract) and the provision of spare parts (part support).Primary data is the main data needed in research and obtained from respondents who became the object of this research. The collection is done by means of a detailed questionnaire. The source is a consumer PT. Jaya Indah Motor as much as 100 respondents.The statement declared that "the higher the influence of Sales at PT Jaya Indah Motor (X), then the higher the purchasing decisions of consumers (Y)" is acceptable, because the variable is positive and influential Sales significantly to consumer purchasing decisions with a value of koefiseien regression of 0.471. It is proved by the results of the analysis of the test t indicating a value t calculate t value table > 5.197 1.660 and level of significance the probability α significance 0.000 < = 0.05.Key word: sales, purchasing, consumers

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Journal Info

Abbrev

ilmiah

Publisher

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

Jurnal Ilmiah Universitas Batanghari Jambi adalah peer-review jurnal akses terbuka yang bertujuan untuk berbagi dan diskusi mengenai isu dan hasil penelitian yang lagi hangat pada saat ini. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, ...