Buana Komunikasi (Jurnal Penelitian dan Studi Ilmu Komunikasi)
Vol 6 No 1 (2025): April

Artificial Intelligence Technology Adoption Decision-Making Process in MSMEs Marketing Practices

Mustika, Hexadilla (Unknown)
Setiaman, Agus (Unknown)
Octavianti, Meria (Unknown)



Article Info

Publish Date
30 Apr 2025

Abstract

Artificial intelligence (AI) is a technology that transforms various aspects of life, including business marketing practices. This study aims to describe the decision-making process in adopting AI among MSMEs in DKI Jakarta and Greater Bandung. A descriptive quantitative method was used with descriptive analysis and cross-tabulation. A total of 119 MSME respondents who are digitalized and familiar with AI were analyzed to map the AI adoption process. The results show that most respondents have adopted AI, especially micro-businesses in the culinary sector. Respondents demonstrated basic knowledge of AI, along with personal characteristics and communication habits that support adoption. AI is perceived to offer relative advantages, compatibility with values and needs, ease of trial, and observable results. However, some respondents still find AI difficult to use. Improving AI training, digitalization efforts, and supportive policy-making are needed to strengthen the digital ecosystem for MSMEs.

Copyrights © 2025






Journal Info

Abbrev

buanakomunikasi

Publisher

Subject

Religion Humanities Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Description

Buana Komunikasi (Jurnal Penelitian dan Studi Ilmu Komunikasi) is a scientific journal published by the Sangga Buana YPKP Social and Political Science Study Program with p-ISSN 2774-2342,e-ISSN 2774-2202 published 2 times and 1 year (June-December). The articles published have gone through the ...