Tasharruf: Journal Economics and Business of Islam
Vol 10, No 1 (2025): JUNE

Influence of Fees, Religiousness, and Service Quality on Customer Interest in Pawn Products at Kuala Simpang

Syafrizal, Muhammad (Unknown)
Rahma, Tri Inda Fadhila (Unknown)
Jannah, Nurul (Unknown)



Article Info

Publish Date
29 Jun 2025

Abstract

The purpose of the research is to examine the factors that influence customers' desire to utilize the services of PT Pegadaian Syariah Kuala Simpang Branch. This study employs a quantitative methodology and uses SPSS version 23 for statistical data analysis. The number of respondents is 100 individuals, and the population consists of all customers who use pawned items (Rahn) at the designated branch. The results of the study indicate that the interest rate variable has a significance level of 0.000, which is less than 0.05, and a t-value of 5.660, which is greater than the t-table value of 1.660. Additionally, the religiosity variable has a significance level of 0.000 < 0.05, and a t-value of 17.252 > 1.660. Similarly, the t-value for the service quality variable is 13.113 > 1.660 with a significance threshold of 0.000 < 0.05. Furthermore, the F-test results show a significance level of 0.004, which is less than 0.05, and an F-value of 659.149, which is greater than the F-table value of a magnitude of 2.699. This result implies that the null hypothesis (Ho) is rejected and the alternative hypothesis (Ha) is accepted. With an Adjusted R Square score of 95.2%, the model explains 95.2% of customer interest, with additional factors not included in the regression model affecting the remaining 4.8%.

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Journal Info

Abbrev

TJEBI

Publisher

Subject

Religion Economics, Econometrics & Finance Social Sciences

Description

Tasharruf: Journal Economics and Business of Islam is a publication forum for scientific journals related to Islamic economics and business (economic journals). ...