Literacy : International Scientific Journals of Social, Education, Humanities
Vol. 4 No. 2 (2025): August : International Scientific Journals of Social, Education, Humanities

Legal Responsibility of Medical Personnel in Cases of Malpractice in Telemedicine

Yohanes Firmansyah (Unknown)
Putri Mahirah Afladhanti (Unknown)



Article Info

Publish Date
13 Jun 2025

Abstract

The COVID-19 pandemic has accelerated the adoption of telemedicine in Indonesia as a cross-regional alternative to conventional healthcare services. This technology-based medical practice offers increased accessibility and efficiency, yet it also presents legal challenges, particularly concerning physicians' liability in malpractice cases. This study aims to examine the legal responsibility of physicians in post-pandemic telemedicine using a normative juridical approach. It analyzes six key areas: the innovation and legal challenges of telemedicine; the concept of malpractice and legal liability; regulatory dynamics in Indonesia; malpractice risks in virtual practice; international legal comparisons (United States, United Kingdom, Singapore); and recommendations for legal reform. The method used was a normative legal study with statute and comparative approaches. The secondary data used consists of primary legal materials (laws and regulations), secondary sources (academic literature), and tertiary materials (dictionaries/encyclopedias). The data was then systematically reviewed with a descriptive-analytical approach. The findings indicate that although Law No. 17 of 2023 and Government Regulation No. 28 of 2024 recognize telemedicine practice, technical regulations have led to legal uncertainty for patients and physicians. In contrast, other countries have already established legal frameworks that emphasize doctors' responsibilities in virtual care as equivalent to those in in-person settings. In conclusion, Indonesia must successfully formulate implementing regulations governing service standards, digital informed consent, complaint mechanisms, and the delineation of responsibilities between medical practitioners and platform providers. Such legal reform is essential to ensure that telemedicine evolves as an innovation aligned with patient rights protection and the principles of legal justice.

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Journal Info

Abbrev

LITERACY

Publisher

Subject

Humanities Education Social Sciences

Description

Humanities : Theology Philosophy History Philology Linguistics Literature Art Psychology Archaeology Education: Education Policy and Leadership Business Education Educating the educators Professional Development for teachers in ICT Teacher Evaluation Virtual and remote laboratories Pedagogy ...